As our world gets increasingly complex we must choose the levers we use to influence it with care. One way to look at this is through the lens of decision cycles.
For those not familiar with this concept, decision cycles are the cyclic process through which we perceive a stimulus, understand its implications, decide on a response and implement that decision. (There are a number of models and references). Simplistically, if we can make effective decisions quicker than our opponents, then we will, theoretically, hold the initiative.
The decision cycle lens is a useful one for those responsible for making decisions about cyber related issues as it throws any dangerous policies into harsh relief.
Most businesses work in a world where their policies, and here I’m talking about management intent rather than paperwork, refresh on a 12 month cycle based on standards which tend to refresh on a 5 year cycle. I note many will be smiling ruefully at this optimistic view!
In today’s information environment many of our risks are changing on a much smaller (faster) cycle, measured in days and weeks rather than months. Our operational tempo is defined not just by the speed of change, but by the way that the speed of change is accelerating.
This presents us with an exciting challenge; if we rely on static policy and processes – and many organisations still do – then we must expect our adversaries to outmanoeuvre us, and our risks to out evolve.
Where does this take us? Decision Cycle theory gives us a number of areas where we can hard wire agility into our business systems.
* Firstly, we can ensure that our warning, reporting, alarm and monitoring systems (Technical and Procedural) are tuned to report those events that most concern us.
* Secondly, we can ensure that we fully understand our own vulnerabilities and sensitivities, and the impact that adverse events will have on our operations. We can test and exercise those scenarios that most concern us. We can challenge our own assumptions. This will enable us to understand impacts and qualify outcomes more quickly.
* Thirdly, we do need to understand our own options, their limitations, and review these on a regular basis. This will enable us to make decisions more quickly.
* Finally, we need to ensure that our implementation of these decisions are well planned and where possible, practiced. We must also review effectiveness at every level and make changes that are required at any part of the cycle.
All of this would seem to be common sense… though is often not done in practice. There are many reasons for this, ranging from technical inertia to process stagnation. The important thing is that we acknowledge and track our challenges – then we can mitigate the changing risks.
If we are able to design agility into our business systems and processes, and if we tune our organisations so that we can take a proactive posture, then we can keep the initiative. The simple decision cycle model then gives us an easy way to challenge our posture on a regular basis to establish where and when change is required.
This is not rocket science, but many of us do seem to find it surprisingly hard. This simple model is one way of stepping forward and bringing effect to bear in our defence.